At Novelty Apparel, we strive to provide our valued customers with a seamless shopping experience and utmost satisfaction. We understand that sometimes a return may be necessary, and we have outlined our return policy to ensure a fair and transparent process.
1. Return Period:
Items purchased from Novelty Apparel can be returned within 15 days from the date of delivery.
2. Eligibility for Returns:
To be eligible for a return, the following conditions must be met:
- The item must be in its original, unused condition.
- The item must have all original tags, labels, and packaging intact.
- The item must be free from any stains, odors, or signs of wear.
3. Return Process:
To initiate a return, please follow these steps:
- Contact our customer service team at firstname.lastname@example.org within 15 days of receiving the item to request a return.
- Provide your order number, item details, and reason for the return.
- Once your return request is approved, you will receive a return authorization and further instructions.
4. Return Shipping:
Customers are responsible for shipping the returned item back to us. We recommend using a trackable shipping method to ensure safe delivery. Shipping costs for returns are non-refundable.
5. Inspection and Approval:
Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the item is approved, we will process the exchange of store credit.
6. Store Credit Exchange:
We offer store credit for approved returns. Store credit can be used to make a new purchase on our website. It will be issued for the original purchase amount minus any shipping charges.
Certain items are non-returnable, including:
- Intimate apparel (e.g., lingerie, swimwear) for hygiene reasons.
- Items marked as "Final Sale" or "Clearance."
8. Damaged or Incorrect Items:
In the rare event that you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund in such cases.
9. Cancellation Policy:
Order cancellations can be requested within 24 hours of placing the order. After this time frame, the order will be processed, and our standard return policy will apply.
Please note that our return policy is subject to change without prior notice. It is recommended to review our return policy before making a purchase.
For any further inquiries or assistance, please contact our customer service team at email@example.com
Thank you for shopping at Novelty Apparel. We appreciate you!